Supporting cyclists for over 100 years 
Call us now: 02890 328848 

Delivery  

Shipping to U.K & Ireland 
As we are all aware the Covid-19 outbreak is changing our lives  
We are currently working and dispatching as normal 
UK deliveries with Royal Mail ,Parcel force and Hermes Parcelnet are still running smoothly with the odd delay. 
 
PLEASE NOTE THE SALE OF BULKY ITEMS SUCH AS WHEELS /LARGER TYRES HAVE BEEN SUSPENDED FOR THE MOMENT 
if there is any item you require urgently please e-mail us with your request we will do our best to help 
 
You can place your order anytime 24/7  
We aim to give you same-day dispatch all orders received anytime before 4p.m. (1600 hours) daily Monday/Saturday 
However sometimes there can be a delay in dispatch due to bank & public holidays, bad weather etc: 
We will notify you if there is a major delay in dispatching your order, otherwise we will dispatch at the earliest opportunity the next working day You may have items on your order that are currently not in stock. If this is the case we will contact you and let you know the situation. If this happens we will offer you our earliest dispatch time usually within a few days. 
 
 
 
Delivery options  
Current U.K. postage Charges for Online sales of Bicycle parts and accessories only 
Postage charges  
will be shown at checkout  
U.K. Order value under £16.00  
£2.99 
U.K. Order value over £16.00  
 
Free 
Current R.O.I. postage Charges for Online sales of Bicycle parts and accessories only 
 
 
R.O.I Orders under £250.00 
£8.00 
R.O.I Orders over £250.00 
Free 
Additional postage charge's may apply to Large or Bulky Items only  
for example (Wheels, car carriers, larger Child Seats ,Bicycles) 
PLEASE NOTE THE SALE OF BULKY ITEMS SUCH AS WHEELS /LARGER TYRES HAVE BEEN SUSPENDED  
Calculated by weight & size  
at checkout 
Because some items are not economical to ship  
due to the weight or size , We reserve the right to refuse to ship such items.  
But we will contact you with our best shipping price.  
We reserve the right to change our shipping charges  
 
Royal Mail ,Coronavirus update: We’re keeping the UK connected. We are open for business. Despite best efforts some services may be disrupted. 
 
We deliver to Northern Ireland, Republic of Ireland and UK destinations 
We use Royal Mail postal service,Parcel force and Hermes Parcelnet  
Please allow up to 2/7 working days for delivery.  
Royal Mail & Hermes Parcelnet UK services aim to delivery within 2/5 working days,  
Royal Mail & Hermes Parcelnet R.O.I services aim to delivery within 3/7 working days, 
 
Packaging 
We re-use clean used packaging along with brand new packaging products. 
This helps keep costs down and has environmental advantages. 
 
My order hasn't’t arrived 
Before you contact us, please check with your neighbors’ house-mates etc, this solves the problem in most cases. 
From time to time goods get lost in the postal system. It doesn't happen often but when it does we know it's frustrating. We would ask that you allow 10 working days (Monday – Friday) from the date of dispatch for your order to arrive. If 10 working days have passed without delivery please contact us. 
If Royal mail or the Courier are unable to deliver your order after they have check/searched, we will refund all costs to you or we will send a replacement if still required (subject to stock availability). 
If you do not inform us of missing goods within 30 days of purchase we cannot guarantee we can refund or replace any goods. (Notifying us After 30 days gives us very little time to claim compensation from Royal Mail or Courier Companies). 
 
Orders sent incorrectly 
We strive to ensure all orders are sent out correctly by our warehouse team. In the event of a mistake we will rectify as quickly as possible. 
We continue to strive to give all our customers service and satisfaction, sometimes mistakes can happen unintentionally. So if you have any query about your order or you need a technical help please contact us at info@mcgarveycycles.com with your concerns we will do our best to help. ALL INQUIRES ARE WELCOME 
Save on Delivery Charges Collect in Store 
 
Reserve and Collect Service now available 
 
Ordering using Reserve and Collect service 
If you wish to place an order with us and collect your purchase in our store 
 
1. View our online store www.mcgarveycycles.com 
then take note of products you wish to buy 
2. Call us on 028 90328848 or e-mail us info@mcgarveycycles.com 
3. Tell us what you would like to purchase 
4. We will ask you for your name & contact phone number 
5. We will reserve your order until the close of business the following day 
6. Check our opening times before traveling for collection or phone us 028 90328848 
7. Pay in store at counter & collect your purchase 
 
Please make sure you are totally satisfied with your purchase and check your order is complete before leaving store. 
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