Delivery Cost
UK Shipping charge £2.99 per order
UK Shipping of new bicycles £15.00
Your Shipping cost will be shown in the checkout page before purchase
There no collection charge when you personally collect your order from our store
Please check store opening times before travelling
Our experienced Staff can advise you in all aspects of your purchase
Once you have submitted your order we will not be able to make any changes,
this includes the delivery option and combining delivery charges for multiple orders.
Fast dispatch
Our aim is to process your order quickly & accurately then deliver safely to your address as soon as possible
Orders we receive before 4 pm (1600Hrs) are usually dispatched within 24 hours
RETURNS POLICY
We understand that buying on-line can be filled with uncertainty.
So that is why we have a "No-Hassle" 14 day satisfaction guarantee.
Not satisfied with your purchase ?
If you find that you are not completely satisfied with your purchase,
we offer a full refund of the original purchase price of the returned items minus shipping charges.
Goods must be returned within a period of 14 working days from the point of delivery
We are not responsible for damage or loss in the return post
If you decide to return your item
Please contact us before you make a return. Contact us or phone + 44 02890328848
Goods must be returned within 14 days of receipt.
Goods must be undamaged & in original packaging.
Goods must not have been fitted or used at all
Please provide proof of purchase
Packaging of goods must meet Royal mail packaging recommendations & guidelines
If we have made an error,
or goods are faulty then we will refund of the original purchase price of the returned items including all the shipping / postage incurred.
Please contact us before you make a return. Contact us or phone +44 02890328848
We will refund return postage costs but only standard post or standard parcels.
or we may provide a pre-paid postage shipping label
Please include a postal receipt.
Goods must be returned within 14 days of receipt.
Packaging of goods must meet Royal mail packaging recommendations & guidelines
If you wish to Cancel your Order
Our aim is to dispatch your order a.s.a.p. usually the same day
To avoid unnecessary return postage charges your request to cancel your order must reach us before dispatch
Contact us stating "Cancel Order " with order number
LOST IN POST:
We use Royal Mail tracked service which we have found to be trustworthy and reliable, However if a parcel expectantly is lost in post we will request Royal Mail for a refund, This process may take 15-20 days.
These are the terms set by the Royal Mail, not by us. There is nothing we can do until these timings have passed.
After 15/20 working days we can issue a refund.
ALL LOST ITEMS MUST BE REPORTED TO US WITHIN 14 DAYS OF THE SALE. This allows us a short period of time to claim from the courier/Royal Mail. Beyond this we are unable to claim for the loss.
Non Delivery ?
Before you contact us, please check with your neighbours, housemates etc, this solves the problem in most cases "My friend tidied it away".
Privacy policy
We will retain your personal details (name, address, orders, email etc).
We only accept online payments with PAYPAL
We do not retain financial information such as debit card, credit card or bank details.
We do not share your information with any other organisations.
Should any personal details be incorrect please email us and we will correct them if you wish.
Calls may be recorded
CONDUCT POLICY
We will always be polite, honest and treat you with professional respect.
We expect you to behave in the same way.
However if you let your standards drop and threaten, swear or intimidate etc, we will refuse to entertain you as customer.
Life is too short to tolerate that sort of nonsense.
Let’s be excellent to each other.