We understand that buying on-line can be filled with uncertainty.

So that is why we have a "No-Hassle" 14 day satisfaction guarantee.

 

Not  satisfied with your purchase ?

If you find that you are not completely satisfied with your purchase, 

we offer a full refund of the original purchase price of the returned items minus shipping charges.

Goods must be returned within a period of 14 working days from the point of delivery

We are not responsible for damage or loss in the return post

If you decide to return your item 

Please contact us before you make a return. Contact us  or  phone + 44 02890328848

Goods must be returned within 14 days of receipt. 

Goods must be undamaged & in original packaging.

Goods must not have been fitted or used at all

Please provide proof of purchase 

Packaging of goods must meet Royal mail packaging recommendations & guidelines

 

If we have made an error,

or goods are faulty then we will refund of the original purchase price of the returned items including  all the shipping / postage incurred. 

Please contact us before you make a return. Contact us  or  phone +44 02890328848

 

We will refund return postage costs but only standard post or standard parcels.

or we may provide a pre-paid postage shipping label 

Please include a postal receipt.

Goods must be returned within 14 days of receipt.

Packaging of goods must meet Royal mail packaging recommendations & guidelines

 

If you wish to Cancel your Order 

Our aim is to dispatch your order a.s.a.p. usually the same day 

To avoid unnecessary return postage charges your request to cancel your order must reach us before dispatch  

Contact us stating "Cancel Order "  with  order number

 

LOST IN POST:

We use Royal Mail tracked service which we have found to be trustworthy and reliable, However if a parcel expectantly is lost in post we will request Royal Mail for a refund, This process may take 15-20 days.

These are the terms set by the Royal Mail, not by us. There is nothing we can do until these timings have passed.

After 15/20 working days we can issue a refund.

 

ALL LOST ITEMS MUST BE REPORTED TO US  WITHIN 14 DAYS OF THE SALE. This allows us a short period of time to claim from the courier/Royal Mail. Beyond this we are unable to claim for the loss. 

Non Delivery ?
Before you contact us, please check with your neighbours, housemates etc, this solves the problem in most cases "My friend tidied it away".